OnPark help centre
Frequently Asked Questions
Find answers about airport parking with OnPark, including booking, Park & Ride, Self Park, Meet & Greet, payments, vehicles, rewards and airport-specific information.
Compare Park & Ride, Self Park and Meet & Greet parking, then use the airport filter for location-specific answers.
61 answers found
How do I book airport parking with OnPark?
Booking
Search by airport and your drop-off and collection dates and times. Compare parking options, choose a service, enter your customer, flight and vehicle details, then pay securely online. Once confirmed, we email your booking reference and service instructions.
When will I receive my booking confirmation?
Booking
Your confirmation email is sent after successful payment and booking confirmation. It includes your reference and arrival and collection instructions. Check spam or junk if it has not arrived, then contact OnPark if needed.
Do I need an OnPark account to book?
Booking
No. You can book as a guest. An account makes it easier to access bookings, saved vehicles, eligible rewards and other account services.
Can I create an account while booking?
Booking
Yes. You can create an OnPark account during checkout without leaving your booking.
What if I already have an account?
Booking
Choose Sign In to continue. If you try to create another account with the same email, OnPark will ask you to sign in instead.
What if I do not receive my confirmation email?
Booking
Check spam or junk first. You can also use Manage Booking with your booking details or contact OnPark Customer Support.
What is the difference between Park & Ride, Self Park and Meet & Greet?
Parking Services
Park & Ride involves parking away from the terminal and continuing to the airport. With Self Park, you park your own vehicle and generally keep your keys. Meet & Greet involves vehicle handover at or near the terminal. Exact arrangements, availability and charges depend on the product booked.
What parking services does OnPark offer?
Parking Services
Services depend on your airport and dates. Available options may include Park & Ride, Self Park, Meet & Greet and selected third-party parking products.
What is Park & Ride?
Parking Services
Travel to the booked parking location before continuing to the airport. Parking, key retention and onward transport depend on the specific product. Follow your confirmation instructions; transport charges may apply.
What is Self Park?
Parking Services
You park your own vehicle and normally keep your keys unless your booking says otherwise. Follow the location, access and onward travel instructions in your confirmation.
What is Meet & Greet?
Parking Services
Hand over your vehicle at or near the airport terminal as instructed for your booked service. Airport access or terminal parking charges may apply unless specifically included.
Which parking service should I choose?
Parking Services
Park & Ride may suit value-focused travellers, Self Park those who prefer to park and generally keep their keys, and Meet & Greet those wanting handover near the terminal. Check availability and exact product terms for your journey.
Where do I go on the day of my booking?
Arrival & Transfers
Use the exact arrival location and directions in your booking confirmation. Products can operate from different locations; do not travel to a registered address or terminal unless your instructions say to.
How early should I arrive?
Arrival & Transfers
Allow time for parking or handover, onward travel, airline check-in and security. Follow your confirmation and your airline's check-in guidance.
Is airport transfer included?
Arrival & Transfers
Transfer arrangements vary by product and location. Your booking information and confirmation explain the relevant arrangements and any charges.
What if I cannot find the parking location?
Arrival & Transfers
Check your confirmation directions first. If you still need help, call the operational number provided for your booking.
Do I need to leave my vehicle keys?
Vehicles
It depends on the service. Self Park customers normally keep their keys unless stated otherwise. Park & Ride and Meet & Greet may require OnPark or an approved provider to retain keys for parking operations.
Can I change my vehicle registration after booking?
Vehicles
Eligible registration, make or colour details can be amended through Manage Booking, subject to the applicable rules and deadline.
Can I book more than one vehicle?
Vehicles
Where the selected service supports it, multiple vehicles can be included in one booking.
Are there vehicle size restrictions?
Vehicles
Restrictions vary by site and product. Contact OnPark before travelling with an oversized, unusually high or long, or specialist vehicle.
What happens if my vehicle is unsafe or unroadworthy?
Vehicles
OnPark or the provider may refuse to drive or move an unsafe vehicle. Refund eligibility follows the applicable booking terms.
What happens if my return flight is delayed?
Flight Delays
Your booking remains associated with your vehicle, but extra parking charges may apply beyond the booked collection period. Follow your collection instructions and contact OnPark where required.
What if I return later than my booked collection time?
Flight Delays
Additional parking or overstay charges may apply at the relevant product or provider rate.
What happens if my flight is cancelled?
Flight Delays
Contact OnPark as soon as possible. If you collect your vehicle and later return for parking, a re-entry, additional service or new booking charge may apply.
What if my return flight arrives at a different terminal?
Flight Delays
Update your flight or terminal details online where available. Otherwise contact OnPark before your return to confirm collection instructions.
How do I amend my booking?
Changes & Cancellations
Use Manage Booking for eligible changes. Where conditions allow, online amendments are generally available until 48 hours before booked drop-off.
Can I change my parking dates or times online?
Changes & Cancellations
Date and time changes are not currently self-service. Contact cs@onpark.co.uk for help with the booked parking period.
Can I cancel my booking?
Changes & Cancellations
Eligibility depends on the parking product, timing and booking conditions. Check the terms or contact OnPark.
Can I change my flight details?
Changes & Cancellations
Update flight details in Manage Booking where available. Contact OnPark if the required change cannot be made online.
How do I pay for my booking?
Payments
Pay securely online using the payment methods displayed at checkout.
Does OnPark store my card details?
Payments
OnPark does not need to store your full card details. The checkout payment provider handles card processing.
What happens if my payment fails?
Payments
A booking is not fully confirmed until payment and confirmation succeed. Try again or use another available payment method.
Will I be charged if I stay longer than booked?
Payments
Additional days or overstay time may be charged at the relevant product or provider rate.
How do refunds work?
Payments
Refund eligibility depends on booking terms and circumstances. Approved refunds are processed through the relevant payment method.
How do I view or manage my booking?
Accounts
Signed-in customers can open their bookings through Manage Booking. Guests can look up a booking with its reference and booking email address.
I forgot my password. What should I do?
Accounts
Use Forgot password on the Sign In form to request a secure reset email.
What does Remember me do?
Accounts
When selected, Remember me keeps your session signed in on that device where the browser supports it. You can sign out at any time.
Why should I create an OnPark account?
Accounts
An account helps you access bookings, save vehicles, manage eligible details and use eligible rewards and future services.
Is my vehicle secure?
Security
Measures vary by site and product. They may include controlled access, barriers, CCTV or ANPR. Check the selected product's information for its specific arrangements.
Will my vehicle be moved?
Security
It depends on the product. Self Park generally means you park and retain your keys; other services may require authorised staff or the provider to move the vehicle.
Who is allowed to drive my vehicle?
Security
Where vehicle movement is part of the service, authorised personnel should handle it only for parking operations.
I have a Blue Badge or need additional assistance. What should I do?
Accessibility
Arrangements vary by airport and product. Contact OnPark before travelling to confirm parking access. Arrange airline or airport passenger assistance separately where needed.
What are OnPark Rewards?
Rewards
Eligible purchases may earn points. Earning and redemption rates can change; the current rate is shown during the relevant booking or reward process.
Can guest customers earn reward points?
Rewards
Eligible guest purchases may create unclaimed points linked to the booking email. They can later be claimed after the customer verifies that email and links them to an account.
Can unclaimed rewards be claimed more than once?
Rewards
No. Each eligible unclaimed reward transaction can be attached to an account only once.
Can I use reward points for Car Care?
Rewards
No. Selected eligible Car Care services may earn points, but points cannot currently be redeemed against Car Care.
What is OnPark Car Care?
Car Care
Eligible parking customers can request selected vehicle-care services while their vehicle is with OnPark. Approved service partners or garages carry out the work.
Who can use Car Care?
Car Care
It is intended for active or upcoming eligible bookings. Availability depends on airport, product and service. Meet & Greet and Park & Ride may qualify; Self Park does not because the customer keeps the keys.
What Car Care services may be available?
Car Care
Depending on airport and availability, services may include MOT, servicing, tyres, body repair, valeting, EV charging and other listed services.
Are all Car Care services fixed price?
Car Care
No. Some have fixed prices, while others need a quotation.
How do I contact OnPark?
Support
Customer Support: cs@onpark.co.uk. Main: 07444 277110. Operations: 07762 569061 or 07762 569062.
Where can I find the Terms and Privacy Policy?
Support
Use the Terms & Conditions and Privacy Policy links in the website footer.
Can I book OnPark parking at London Gatwick Airport?
Parking Services
OnPark bookings are not currently available for London Gatwick Airport. This guide can help you plan, but the booking search shows only airports and products that are enabled.
Which terminal does London Gatwick Airport use?
Arrival & Transfers
Gatwick uses North and South Terminals. Airline assignments can change, so check your specific flight before travel. Check your airline and flight details before travel.
How do I drive to London Gatwick Airport?
Arrival & Transfers
M23 Junction 9 and the A23. Follow signs for North or South Terminal from the airport approach. Terminal forecourts and parking locations have different routes; use the directions for your booked facility.
What are the drop-off charges at London Gatwick Airport?
Payments
Gatwick's terminal drop-off zones currently cost £10 for the first 10 minutes, then £1 per additional minute up to 20 minutes. These airport-operated charges can change and are separate from OnPark parking charges. Check the airport's current tariff before travel.
Which airlines use London Gatwick Airport?
Booking
easyJet was Gatwick's largest airline by passenger numbers in 2025. TUI can operate from both terminals depending on flight number; check the airport's live airline and terminal finder. Airline services and terminal assignments can change.
When is London Gatwick Airport busiest?
Arrival & Transfers
Summer holidays and other school breaks can be busy, particularly around popular morning departures. Check your own flight and travel date. Check live M23 and A23 conditions before travel. Leave enough time for your chosen terminal, parking process and airline check-in.
Are there hotels near London Gatwick Airport?
Booking
Terminal-connected hotels, airport-perimeter hotels and accommodation around Crawley or Horley can suit early flights. Check hotel transfer arrangements and prices. Hotel availability, transfers and prices can change.
How do Park & Ride, Self Park and Meet & Greet work near London Gatwick Airport?
Parking Services
Park & Ride involves parking away from the terminal and following onward-travel arrangements. With Self Park you normally park and keep your keys unless your booking says otherwise. Meet & Greet uses a booked vehicle handover point. OnPark availability depends on airport and travel dates.
What if my flight at London Gatwick Airport is delayed?
Flight Delays
Follow the collection instructions in your parking booking and contact the provider if your return time changes. Additional parking charges may apply beyond the booked period.